At Hong Kong OneXun Technology Co., Limited, we are committed to delivering your order in a fast, safe, and reliable manner. The following Shipping Policy outlines important information regarding our shipping methods, timeframes, costs, and procedures.
1. Shipping Destinations
We currently offer shipping to the following regions:
- Hong Kong SAR
- Mainland China
- Macau SAR
- Taiwan Region
- United States, Canada, United Kingdom, Australia, Singapore, and other selected international destinations
If your country is not listed during checkout, please contact us to inquire about availability.
2. Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
- During high-demand periods or promotional events, processing may take up to 5 business days.
- You will receive an email confirmation with tracking details once your order has shipped.
3. Shipping Methods & Estimated Delivery Time
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Hong Kong | SF Express / Local Courier | 1–2 business days |
| Mainland China | EMS / Standard Courier | 3–7 business days |
| Asia (Outside CN) | EMS / International Courier | 5–10 business days |
| USA, Canada | FedEx / UPS / EMS | 7–14 business days |
| Europe & Oceania | FedEx / UPS / EMS | 10–15 business days |
| Other Countries | EMS / Registered Airmail | 10–20 business days |
Note: Delivery times are estimates only and may vary depending on customs clearance, holidays, and local logistics.
4. Shipping Costs
Shipping fees are calculated at checkout based on destination, package weight, and selected delivery method.
- Free shipping may be offered for orders over a certain amount (promotion-based).
- Customers are responsible for any import duties, taxes, or customs fees applicable in their country.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and carrier information. You can track your order directly on the carrier’s website or through the tracking link provided.
6. Delays & Exceptions
We are not responsible for delays caused by:
- Natural disasters, extreme weather, or pandemics
- Customs clearance procedures or border control delays
- Incorrect shipping addresses provided by the customer
- Remote or inaccessible delivery locations
If you experience a delay beyond the estimated timeframe, please contact us and we will assist you in tracking or resolving the issue.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
- Please notify us within 3 business days of delivery.
- We may require photos of the package and item for damage claims.
- If confirmed, we will offer a replacement or refund according to our Return Policy.
8. Address Changes
If you need to change your shipping address:
- Please contact us immediately after placing your order.
- Once an order is shipped, we cannot modify the delivery address.
9. Split Shipments
Some items may be shipped separately due to size, weight, or inventory location. You will receive tracking numbers for each package if applicable.
10. Contact Us
For any shipping inquiries, assistance with tracking, or delivery concerns, please contact our customer support team:
Hong Kong OneXun Technology Co., Limited
📧 Email: dongdong1118@outlook.com
📞 Phone: +852 9443 7421
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong