At Hong Kong OneXun Technology Co., Limited, we believe that exceptional service begins with an exceptional team. Our team of professionals, designers, and support staff are dedicated to providing high-quality products and a premium customer experience from start to finish.
1. Our Team
We take pride in having a team that blends experience, creativity, and passion:
- Product Designers: Our design team continuously explores new trends and functional innovations in the luggage and leather goods industry to deliver stylish, durable, and user-friendly products.
- Customer Service Representatives: Trained to assist with orders, returns, and inquiries, our service team is friendly, responsive, and multilingual.
- Logistics & Fulfillment Experts: Ensure every order is carefully packed, accurately fulfilled, and promptly delivered to your door.
- Quality Control Specialists: Inspect each item to meet our strict quality standards before shipping.
We are committed to ongoing training and development to better serve our customers across the globe.
2. Our Service Commitments
We are dedicated to delivering excellence through every part of your shopping experience:
✔️ Product Quality Guarantee
All our products undergo thorough quality checks and are made from durable materials designed to withstand travel demands. If a product arrives damaged or defective, we will offer a refund or replacement in line with our Return Policy.
✔️ Transparent Policies
We aim to provide clear and honest information regarding pricing, shipping, returns, and warranties. Our policies are published online and available for review at any time.
✔️ Fast & Reliable Shipping
We work with reputable logistics partners to ensure timely and secure delivery. Tracking numbers are provided for all orders, and customer support is available if issues arise.
✔️ Secure Shopping Experience
Your personal information and payment details are protected through SSL encryption and third-party secure payment processors.
✔️ Responsive Customer Support
Whether you need pre-sale advice or post-sale assistance, our support team is available via email and phone to help with your needs. We respond to most inquiries within 24–48 hours.
3. After-Sales Service
Our commitment to service doesn’t end at checkout:
- Returns & Refunds: We offer a flexible return policy and handle each case with fairness and care.
- Warranty Support: Some of our items include limited warranties — details are provided on applicable product pages.
- Product Care Guidance: We offer maintenance tips and care instructions to help extend the life of your products.
4. Feedback & Continuous Improvement
We value every customer’s feedback as it helps us grow. Your reviews, suggestions, and comments are always welcome. We use this input to enhance our products, improve our service, and elevate your overall shopping experience.
5. Contact Our Team
Have a question or need assistance? Get in touch with our team:
📧 Email: dongdong1118@outlook.com
📞 Phone: +852 9443 7421
📍 Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
We are here to ensure your experience with Hong Kong OneXun Technology Co., Limited is smooth, satisfying, and successful — from your first visit to your next journey.