1. What materials are your luggage and leather products made from?

Our products are crafted from high-quality materials including durable polycarbonate, aluminum alloys, and genuine leather to ensure both style and longevity.

2. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number on the courier’s website to monitor your shipment status.

3. What is your return policy?

We accept returns within 14 days of delivery for unused items in original packaging. Please refer to our Return & Refund Policy page for full details.

4. Do you offer international shipping?

Yes, we ship to multiple countries worldwide including Hong Kong, Mainland China, USA, Canada, UK, Australia, and more. Shipping fees and delivery times vary by destination.

5. How long does shipping take?

Delivery times depend on the destination and shipping method, ranging from 1-2 business days within Hong Kong to up to 20 business days for some international locations.

6. Can I change or cancel my order after placing it?

Please contact our customer service as soon as possible. If your order has not yet been processed or shipped, we may be able to accommodate changes or cancellations.

7. Are your products covered by a warranty?

Certain products come with a limited manufacturer’s warranty. Warranty details are provided on the specific product pages or packaging.

8. How do I care for and maintain my luggage or leather goods?

We recommend following the care instructions included with each product. Generally, keep leather items away from excessive moisture and use appropriate cleaning products to maintain appearance.

9. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways as displayed at checkout.

10. Who can I contact for further assistance?

You can reach our customer support team via: