At Hong Kong OneXun Technology Co., Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and fair return and refund policy.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original packaging
  • The return is requested within 14 days of receiving your order
  • Proof of purchase (such as order confirmation or receipt) is provided

Items that are damaged due to misuse, wear and tear, or without original packaging may not be eligible for return.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Customized or personalized items
  • Final sale or clearance items (marked as non-returnable)
  • Gift cards

3. How to Request a Return

To initiate a return, please contact our customer service at:

Include your order number, reason for return, and any supporting photos (if applicable). Our team will review your request and provide further instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service and keeping your return receipt.

5. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to your original payment method within 7–10 business days.
  • Shipping fees (if applicable) are non-refundable, except in cases of damaged or incorrect items.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

7. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 3 days of delivery with photos. We will arrange a replacement or full refund at no extra cost.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

9. Contact Us

If you have any questions about our return or refund policy, please contact our support team:

Hong Kong OneXun Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
📧 Email: dongdong1118@outlook.com
📞 Phone: +852 9443 7421